Contact

Security notice

AmplifyChange is aware of the risk of increased phishing scams and the existence of fake social media accounts and websites pretending to be AmplifyChange. Your security is important to us, so please follow the guidance below:

• AmplifyChange only accepts applications through our Grants Portal. If you are contacted directly by someone claiming to be from AmplifyChange or MannionDaniels and asked to submit an application via another means, please let us know by emailing enquire@amplifychange.org.
• AmplifyChange will never contact you directly through social media or messaging apps to ask for details about individual applications or grants. All communications about specific applications and grants will come from an email address ending in amplifychange.org, manniondaniels.com or from our Grants Portal system directly.
• Never share sensitive details about your application or grant, especially bank details, over social media or messaging apps. Any sensitive information about your application or grant – such as financial information and organisational details – will be requested through our secure Grants Portal system.
• The only official AmplifyChange website address is https://amplifychange.org, and all genuine webpages will start with this URL.
• The only official AmplifyChange Learn website is https://amplifychangelearn.org, and all genuine webpages will start with this URL.
• The only official AmplifyChange social media accounts are the ones listed on our Contact page.
• If you receive an email that looks suspicious or is asking for sensitive details about your application or grant, please contact enquire@amplifychange.org or your Grants Manager directly to verify whether the communication is genuine.
• Please make the AmplifyChange team aware if you ever see social media accounts or websites that look like they are pretending to be AmplifyChange by contacting communications@amplifychange.org.

Complaints

If you have a complaint we encourage you to raise it with us. We see every complaint as a chance to improve what we do and how we do it. Your voice matters, and we appreciate you taking the time to share it with us.

A complaint is an expression of dissatisfaction about the standards of service, actions or lack of action by AmplifyChange or its staff, consultants, Members, Board Directors and Committee Members. A complaint is not:

• A concern or allegation relating to the safety, welfare, or protection of children or adults. These are handled in line with our Safeguarding Policy, and reports can be made through our secure platform here. Queries can be directed to our Safeguarding Lead via safeguarding@amplifychange.org.
• A report of serious wrongdoing—such as fraud, financial misconduct, criminal activity, or breaches of legal obligations. These are handled in line with our Whistleblowing Policy, and reports can be made via our secure platform here or directly to the relevant authorities.
• A concern about how we collect, use, store, or share personal data. These are handled in line with our Data Protection Policy and queries should be directed to our Data Protection Officer (DPO) via DPO@amplifychange.org.
• An issue regarding the actions or conduct of our grantee partners. Our partners operate independently and are responsible for managing their own complaints procedures. However, if your concern relates to serious wrongdoing (such as fraud, corruption, or safeguarding breaches) you should report it in accordance with our Whistleblowing Policy.

How to Make a Complaint

Complaints can be made via email, in writing, or via a pre-organised call.

• By email to: complaints@amplifychange.org
• By post to: Complaints Officer, AmplifyChange, Runway East, Kings Court, Parsonage Lane, Bath, BA1 1ER, United Kingdom.
• To organise a call with our complaints officer please email: complaints@amplifychange.org

Please include the following essential information:

• Your contact details – so we can respond to you directly
• A clear description of the issue – including what happened and why you are raising a concern.

In addition, the following further information can greatly assist us in understanding the situation and providing a thorough response:

• Relevant dates and times
• Names or roles of individuals involved
• Any supporting evidence or documentation
• The outcome you are seeking
• Details of any previous attempts to resolve the issue

Providing as much information as possible will help us investigate your complaint comprehensively and ensure a timely resolution.

We are committed to making our complaints process accessible to everyone. If you require support due to a disability, language barrier, or any other reason, please contact us and we will provide appropriate assistance

To read our full Complaints Policy, and learn how we handle and respond to complaints, please click here.